Refund and Returns Policy
Refund Policy
At Titanium Palace, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
To be eligible for a refund:
- Return Period: The product must be returned within 7 days of the purchase or delivery date.
- Product Condition: The product must be unused, undamaged, and in its original packaging.
- Proof of Purchase: A valid receipt or order confirmation is required to process a refund.
2. Non-Refundable Items
Certain items are ineligible for refunds, including:
- Personalized or Custom Orders
- Items on Sale or Clearance
- Used or Damaged Products
3. How to Request a Refund
To initiate a refund, please contact us with the following information:
- Your Name and Contact Information
- Order Details: Including order number and purchase date.
- Reason for Return: To help us improve our products and services.
4. Refund Process
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund request. Approved refunds will be processed within 7-10 business days, and the refund will be credited to the original payment method.
5. Return Shipping
- Return Due to Our Error: If the return is a result of our error (e.g., incorrect or defective item), we will cover the return shipping costs.
- Other Returns: For any other returns, the customer is responsible for return shipping costs.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.
7. Contact Us
For any questions or assistance with a refund, please reach out to us at:
- Email: titaniumpalacebd@gmail.com
- Phone: +880 1675-755640
- Address: Almas Point, 3rd Floor, 2 No Gate, Narayanganj
