Shiping & Delivery
Shipping & Delivery Policy
Thank you for shopping with Titanium Palace. We are committed to ensuring that your products are delivered safely and on time. Please review our shipping and delivery terms below.
1. Shipping Locations
- We currently offer delivery services within Bangladesh. International shipping is not available at this time.
2. Delivery Timeframes
- Standard Delivery: Orders are typically processed within 1-3 business days. Once dispatched, delivery times vary based on location:
- Dhaka: 1-2 business days after dispatch.
- Outside Dhaka: 3-5 business days after dispatch.
- Order Confirmation: You will receive a confirmation email or SMS with tracking details once your order is shipped.
3. Shipping Charges
- Shipping fees depend on the delivery location and will be calculated and displayed at checkout.
- Any applicable delivery fees will be added to your total order cost.
4. Order Tracking
- Upon dispatch, a tracking number will be shared with you via email or SMS. You can use this number to monitor the delivery status of your order.
5. Failed Deliveries
- Incorrect Address: Please ensure that your address details are accurate when placing an order. Titanium Palace is not responsible for deliveries to incorrect addresses.
- Missed Deliveries: If a delivery attempt is unsuccessful, our delivery partner will contact you for a second attempt. Additional charges may apply if the order must be resent due to missed deliveries.
6. Damaged or Lost Packages
- Damaged Packages: If your order arrives damaged, please contact us within 24 hours of receipt with photos of the damaged item(s) and the packaging.
- Lost Packages: If your package is marked as delivered but you have not received it, please contact us, and we will work with the courier to resolve the issue.
7. Contact Us
For any questions regarding shipping or to check the status of your order, please reach out to us:
- Email: titaniumpalacebd@gmail.com
- Phone: +880 1675-755640
- Address: Almas Point, 3rd Floor, 2 No Gate, Narayanganj
